Shipping & Delivery

* Due to order volume over the Black Friday weekend, dispatch may take an additional 8 to 10 working days. Please note we are no longer able to provide guaranteed Christmas delivery as a result of volume and industrial action scheduled throughout December.

Processing Times 
Orders are processed within 24 hours. Orders placed after hours will be processed the next working day, orders placed over the weekend will be processed on Monday. 

Shipping Times
Standard shipping times vary from approx. 7 to 10 business days depending on the item, unless otherwise stated within the product description.

Shipping Costs 
We ship to the UK and most countries in Europe.

FREE UK shipping on all orders over £50 | Standard £5 postage for all orders less than £50.

Shipping costs to countries in Europe is calculated at checkout.

Our Couriers
All orders are dispatched using a recorded Courier Service via Royal Mail, Parcelforce, GLS, DPD or DHL. Items are shipped directly from our warehouses in Europe (Poland & Germany).

*Please keep in mind that transit times are estimated and are not guaranteed, however the majority of our parcels arrive on time. Thank you in advance for understanding that we are not responsible for delays by customs, or other circumstance that may delay your order.

Packing & Handling
Due to the size of many of our items your order may arrive in separate parcels. So don't be alarmed if one of your items arrives and not another - it will be arriving very soon!

Delivery Delays
We are not responsible for delivery delays due to shipping delays with carriers, including customs hold ups, weather, delivery locations being inaccessible, packages that were delivered to the incorrect address, or other unforeseen circumstances. While we do our best to ship your item in a timely manner, we do not have control over your delivery once it is in the hands of the carrier. If your order has not arrived within 4 weeks from dispatch, please get in touch at info@softplaykingdom.com and we will look into this for you. 

Unsuccessful deliveries will be held at your local delivery office for 7 days. If the item is not collected it will be returned to us and a refund will be processed (less delivery charges). We reserve the right to refuse redelivery or future orders you might place in the case of repeated delivery failure.  

If your order is late and no longer required please do not accept the delivery and request return to sender. If the delivery is accepted then we do not take responsibility for the costs of returning your item under these circumstances. 

Taxes, Duties & Excise
Taxes are calculated according to your shipping destination. Customers are responsible for all import/customs/local tax fees that may be incurred upon receipt of your package.